What should I do to join the Hopfrög Kids family?

First of all, welcome to Hopfrög Kids! This is a world that embraces little feet with love. You are about to get the most stylish and comfortable steps. Just enter your first name, last name and your favorite e-mail address. Then set a password that will greet you every time you enter the magical world of Hopfrög Kids. Yes, that's it! With your membership, you will step into the colorful and cute world of Hopfrög Kids. Click, and become a member now!

I have something to ask before I become a member. Who is Hopfrög Kids and what does he do?

As Hopfrög Kids, we are a Hopfrosch GmbH Germany brand. We add new and special products to the tiny foot-friendly Hopfrög family by using state-of-the-art production methods so that our little ones can be comfortable in all kinds of conditions and continue their healthy development. Most importantly, we aim to do better for the little ones with each new Hopfrög by continuing R&D studies.

So, why should I become a member? What are the advantages of membership?

As a member of Hopfrög Kids, you can be the first to see the brand new Hopfrögs and follow all the developments in Hopfrög Kids. Most importantly, you can benefit from the campaigns and advantages we will offer special for you.

Is safe for online shopping?

Yes, is of course and absolutely a secure platform. All user transactions on our online shopping site are protected by SSL certificate with 256 bit encryption power.

How to log in as a member?

In order to log in as a member, you must first become a member of In order to log in to with your membership information, you need to click on the My Account link and enter the necessary information in the membership information field on the Sign In page on the page that opens. Then with a click, you can step into the colorful and cute world of Hopfrög Kids.

What should I do if I forget my password?

Don't worry, if you forgot your password, Sign In in the section Forgot My Password click on the link. On the screen that opens, enter your e-mail address that you are a member of After entering your e-mail address, you will receive a notification mail that you have forgotten your password and requested a new password. When you click on the verification link sent to you in the incoming mail, you can quickly set your new password. You can then log back into your account with your e-mail address and your new password. If you do not receive the verification e-mail, you can easily contact us via the Contact Form or our Customer Service number (0850 840 05 52) during working hours.

How do I change my e-mail address and password?

After logging in to Account Settings from the section Account Information'e tyour e-mail address by clicking on, Change Password Password Change to change your password.

I no longer use the e-mail address I signed up for or I entered it incorrectly, what should I do now?

In case the e-mail address you are a member of loses its validity, if you cannot log in to, you can request to change this information via the Contact Form on our Contact Us page. Your new e-mail address together with the e-mail address you want to change Contact Form You can send it to us via.

Can I shop without being a member?

It is possible to shop at easily and safely without being a member. However, we will ask you for some necessary information when creating an order. However, just a reminder... You can step into the colorful world of Hopfrög Kids by becoming a member to be instantly informed about the developments on and to take advantage of special opportunities for you!


What is a shopping cart?

Yes, it is a module where you can list the Hopfrögs you want to buy exactly as you imagine in your mind and you can change some of their features as you wish. It is easy to use and supports you for a pleasant shopping experience.

How can I see the details of my cart?

All Hopfrögs you have added to the cart are displayed in your Shopping Cart. Just click on the Shopping Cart icon to see the details. If you have not yet been able to make a selection among the special Hopfrögs, i.e. your cart is empty; when you click on the cart icon, you will see the message "There are no Hopfrögs in your cart yet".

Are the Hopfrög prices in my cart tax inclusive?

Yes, of course all Hopfrög on are included with prices including VAT.

How do I add a new Hopfrög to my cart?

You can use the Add to Cart button on the product detail page to add a new Hopfrög to your shopping cart. Before adding the Hopfrög of your choice to your cart, make sure that the size and color options are as you want. Use the Hopfrög Kids Size Guide to find the perfect Hopfrög for little feet.

Do I need to be a member to add a Hopfrög to my cart?

You do not need to be a member to add a new Hopfrög to your cart. You can complete your shopping without being a member. However, a small note from us... You can step into the colorful world of Hopfrög Kids by becoming a member to be instantly informed about the developments on and to take advantage of special opportunities for you!

How do I delete the Hopfrög I added to my cart?

If for any reason you have given up on the Hopfrög you have added to your shopping cart, simply click on the X on the right side of each pair of Hofprög.

How do I complete my shopping after adding the Hopfrögs I have selected to my cart?

After clicking on My Cart full of Hopfrögs and reaching the summary screen, you can reach the quick order completion page where you will complete your order in 3 steps.
Step 1: On this screen you can see all the details about the Hopfrögs you have selected and you can rearrange the quantity information of the Hopfrögs. Click the Place Order button to continue the process.
Step 2: On this screen, you can easily edit and change your address information. You can differentiate your delivery address and billing address while defining the address. Please make sure that you fill in your address information completely so that Hopfrög can reach you as soon as possible.
Step 3: On this screen, you can complete your shopping on Hopfrö by choosing the most convenient payment option for you from the payment options with credit card, single payment & installment, money order & eft. You can also benefit from special shopping credit advantages.

How do I pay for my orders?

After selecting Hopfrögs in My Cart you can view the payment options in the third step from the order steps you reach by clicking on 'and'. You can make your purchases on the Hopfrög E-commerce site by choosing the payment options that are suitable for you, such as single check & installment, wire transfer & EFT, by credit card. You can also benefit from special shopping credit advantages.

Which bank account should I make the wire transfer payment to?

For your purchases where wire transfer payment type is preferred, you can access the payment details for the bank you have selected below.

Şube Avcılar
Şube Kodu 854
Hesap Tipi TRY
Hesap Adı : Hopfrög Mağ. Ve Bilişim Hiz. San. Tic. A.Ş.
Hesap No : 104247299
IBAN No : TR96 0011 1000 0000 0104 2472 99
Şube Kodu 345
Hesap Tipi TRY
Hesap Adı : Hopfrög Mağ. Ve Bilişim Hiz. San. Tic. A.Ş.
Hesap No : 76800219
IBAN No : TR71 0006 7010 0000 0076 8002 19
How do I view my past orders?

After logging in with your member information, you can view the details of all Hopfrög orders you have made before by clicking the My Account button from the My Orders link in the top right menu.

How can I track the status of my order after placing an order?

After logging in with your member information, you can follow the current status of your order by clicking the My Account button from the My Orders link from the top right menu. We also send you an informative e-mail every time the status of your order changes. We recommend that you check your e-mail address regularly after placing an order.

How do I add a new Hopfrög to my order after placing an order?

If you want to add a new Hopfrög to your order, you can create a new order or contact our Customer Service. You can reach us via the Contact Form and our Customer Service line 0850 840 05 52.

Do you have all the products I ordered in stock? is an online shopping site. It offers shopping opportunities to many users at the same time. Although it is very rare, there may be stock out situations related to some of our Hopfrogkids. In such cases, our Customer Service representative will contact you.

Can I add a gift note to my Hopfrög order?

We know well, little ones love surprises. Yes, you can add a gift note to your shopping package for all Hopfrög.

Can you give extra discount from the prices written on your e-commerce site?

Our discounted products are also stated on our site, there is no extra discount.

Can you resend my invoice?

You can access your invoices for your past orders from the My Orders page. You can send your invoice request from the Contact Form page or by contacting our Customer Service representative at 0850 840 0552.

Can I get information about your size measurements / shoe sizes?

We produce all models of the Hopfrög Kids brand in accordance with the size measurement chart. We recommend that you create your Hopfrög orders according to our size measurement chart on our website. For more accurate measurement, you can calculate the exact foot size of your little one by printing my Size Guide

When will my Hopfrög be delivered?

As of the day you place your order, your Hopfrögs are shipped within 2 business days at the latest. According to the delivery dates of the cargo company, your Hopfrög will be delivered as soon as possible. Except for force majeure, depending on the distance, we deliver your Hopfrögs to you within 24-36 hours on average.

If my Hopfrögs cannot reach me, can they be delivered to someone else?

We work with great care so that Hopfrögs reach the little ones as soon as possible. We prepare all packages with great care and deliver them to the address and the person concerned. If the recipient is not at the address, we deliver to a relative by checking the identity information.

There is no cargo company in our location, how will I receive my order?

We can reach all points of Türkiye through Yurtiçi Kargo with which we have an agreement. If there is no cargo agency in your location, product delivery can be made to you on certain days from mobile areas.

There are missing Hopfrög/Hopfrögs in my order. What should I do?

During delivery, after signing that you have received your order, please check your Hopfrögs in the package with your invoice with the Yurtiçi Kargo officer. If there is a missing or defective product in your order or if the package is damaged, ask the cargo officer to keep a Damage Assessment Form and return the products without taking delivery with this report. When you receive the product directly without following these steps, the responsibility will not belong to


How will the Hopfrögs be delivered to me?

Your Hopfrögs are prepared and shipped from our warehouses in the fastest way possible. Hopfrög Your package will be delivered to you as soon as possible by our contracted cargo company Yurtiçi Kargo.

Is there an extra charge for cargo in my orders?

Shipping is free for all your purchases. No shipping fee is charged.

Between which hours will the Hopfrögs I bought be delivered?

Your order is delivered by Yurtiçi Kargo between 09:00 - 18:00 on weekdays and 09:00 - 13:00 on Saturday, except for official holidays.

Can you send our Hopfrög before the promised date?

The delivery time will be realized for the time limits notified to you during the order creation phase.

My cargo did not arrive, can I find out where my cargo is?

You can access your cargo tracking number by entering the details of your order from the My Orders section.

The package of the product I ordered was damaged. What should I do?

If you see any damage in the Hopfrög Kids package you receive, have the cargo officer keep a damage report and never take delivery of the product. Call 0 850 840 840 05 52 and share the situation with our Customer Service representative.

I received a defective product that I ordered. What should I do?

If you think that the product is defective after opening the package; photos of the defective part can be sent to us via our e-mail address [email protected] or you can contact us by calling our Customer Service number 0 850 840 05 52. Our Customer Service representative will inform you in detail. If you send Hopfrög to us within the return period, the necessary checks will be made and the return process will be initiated.

Return & Exchange

How do I cancel my Hopfrög Kids order?

First of all, your order cannot be canceled after your order is shipped. To cancel your order until your order is shipped, you can create your exchange request from the My Account tab on the Cancellation/return/exchange requests spage on our site or Contact Form you can submit your request by filling out the.

Which products are considered within the scope of exchange and return?

Within 14 days, which is the legal return period, and 30 days, which is the legal exchange period, unused, original packaging and box are not damaged, and the products to be sent in full and complete are considered within the scope of return and exchange.

Which products cannot be exchanged and returned?

When the legal return period of 14 days or the legal exchange period of 30 days is exceeded, no exchange or return can be made. In addition, used products, damaged original packaging or box, missing any accessories or materials are not considered within the scope of return and exchange.

Who is responsible for the shipping costs for the Quality Assurance Department product inspection procedures?

You can make your cargo shipments related to your Quality Assurance Department product inspection procedures free of charge through Yurtiçi Kargo Branches with the code 972 005 774. Cargo charges related to exchange and return requests that are not sent by Yurtiçi Kargo belong to you. In addition, the responsibility for the transportation of the products is not accepted by our company. If your products, which are accepted for exchange, are sent to you, your cargo is shipped with the sender's payment.

Which address do I need to send the Hopfrögs I want to return or exchange?

For return and exchange transactions, you can send the Hopfrög products through Domestic Cargo Branches (Company name "HOPFRÖG MAGAZACILIK VE BILISIM SERVICES. SAN. VE TIC. A.S.", provided that the sender code is 972005774) free of charge. Shipping fees for returns and exchanges that are not sent by domestic cargo belong to you.


How is Site-Visitor Communication Security ensured?

On the order pages of our site, the communication between the site and the visitor takes place in 256 bit SSL standard. This communication standard is used safely on sites with a large number of transactions. The presence of this form of communication on the page where credit card information will be provided is indicated by the fact that the phrase written in the address bar when the page is accessed is not http://... but https://..... In addition, when you access pages of this nature, there is a lock icon in the upper left corner of the browser.

How is Site-Bank Communication Security ensured?

The transfer of credit card information from the website to the bank is realized with the maximum security offered by the bank. In addition to many components of security, CVV2/CVC2 code is used on our site as a precaution against shopping with stolen card or card information. In addition, with virtual pos 3D secury, no transaction can be made without the approval of the cardholder.

How is In-site Data Security ensured?

In the transactions you will make in a secure environment, your information cannot be accessed by any individual, institution or organization other than you and the bank that allocates the credit card to you. The credit card transaction page transmits the card information directly to the bank POS system and your transaction result is notified directly to you by the bank. Credit card information is never transmitted via e-mail or similar methods. It is not possible for us to access the credit card information transferred as a result of the online transaction.

Your Questions

Is it possible to pay at the door for Hopfrögs?

When you buy a new Hopfrög, you can only use online payment methods (Credit Card/Debit Card, Wire Transfer/EFT and Payment Credit).

Do you sell through your Hopfrög Kids social media accounts?

You can place your orders through our secure online sales site Hopfrö, which you can also access through our social media accounts.

Do you have a store where we can see Hopfrög up close?

Yes, we have sales points. Hopfrö o for our point of sale contact information. Product types vary according to the physical conditions of the sales points. We recommend you to confirm the products you want by calling our sales points before you go.

I wonder what the mold of the Hopfrög is like. Is it a standard mold or a wide mold?

All our Hopfrög models have 3F (FeelFitFlex) Barefoot design feature. For Hopfrögs with 3F Barefoot design, which mimics barefoot walking, the healthy development of tiny feet is a top priority.
"Feel" feature provides the little ones with the lightness of feeling with its lightweight structure by getting rid of the weights that prevent them from feeling the ground such as shoe padding or cushioning. Thanks to its ultra-thin sole, the little feet that feel the ground with the sole of the foot where the nerve endings are the richest at every step are as comfortable as if they were walking barefoot. “Fit" designed structure adapts to every stage of the little ones' foot development brings comfort and convenience. Does not squeeze the feet. With its wide toe box, it gives the toes the space they need and gives them the ability to function. While walking, it supports the toes to spread naturally and to walk with balanced and firm steps by fully grasping the ground. The shoe has zero drop heel at the front and back and is in full contact with the ground, in harmony not only with tiny feet but also with nature. “Flex" feature provides Hopfrögs the natural movements of the foot with its ultra-thin and flexible structure. Thus, the effective use of muscles and tendons ensures a strong and balanced posture. With each step, the sole strecthes in harmony with the bones of the foot, making it possible to fully grasp the ground even on difficult ground shapes.
For more information about the 3F Barefoot design feature Click Here
Size Guidendan We recommend you to order Hopfrög in the size corresponding to your little one's foot size by using the Hopfrög Kids

Are Hopfrögs orthopedic?

Orthopedic shoes are produced specifically for the foot structure of the person. 3F Barefoot Hopfrögs have a special sole design and ergonomic structure that allows our little ones to grow healthy and natural, just like stepping on the ground barefoot in nature.

Do the soles of your Smart Booties slip?

All our Hopfrög Smart Booties have a special BioVegan® leather outsole that does not slip.

Are your Smart Booties suitable for all seasons?

Our Hopfrög Smart Booties, which are designed in accordance with the foot development of our little ones, can be used in all seasons and are made of quality and environmentally friendly materials.

Are your Smart Booties suitable for outdoor use?

Our Hopfrög Smart Booties, which allow our little ones to grow healthy and natural as if they were barefoot in nature, are designed to make the little ones comfortable with its special sole and ergonomic structure suitable for indoor and outdoor use.

Do your Smart Booties cause sweating?

All our Hopfrög Smart Booties provide superior comfort to tiny feet with the foot pad produced with OrthoFlex® (100% recycled) technology. With its pore structure, it never sweats. It has a non-slip special BioVegan® leather outsole and an environmentally friendly insole that prevents bad odors. In addition, the ankle band is 100% natural silicone rubber (safe enough to be used in kitchen utensils, suitable for food contact), does not sweat and does not smell.

Are Hopfrögs always for the little ones? Will you also produce Hopfrögs for growing little feet?

We produce for the first seven years when foot development in children is the most critical, that is, up to size 32 inch size Developments for growing tiny feet are among our near-term plans.

Are Hopfrögs suitable for Flatfeet people?

All 3F Barefoot Hopfrögs support the healthy development of the foot with barefoot features. In addition, Hopfrögs are suitable for additional internal support with the advice of a specialist doctor.

Are your products suitable for scalloped feet?

When determining the dimensions of all Hopfrögs, the length in inch is taken as a basis, the width of the Hopfrög base (comb size) of a certain inch length is made to be tolerant according to the fattest little ones of the foot of that length. Once you are sure of the foot length in cm, you can order the Hopfrög. In this way, Hopfrög, which is the most accurate size both from the ankle and from the length, will take its place on the tiny feet at the first time.

Is the outside of your Smart Walker shoes and Smart Booties model leather?

No, Smart Walker Casual contributes to the beautification of the lives of animals, nature and other people with vegan preferences. Smart Walker Casual is an environmentally friendly product made from high quality organic materials.

Can Hopförgs Kids Shoes be washed in the washing machine?

Yes, Hopfrög Kids products are made of washable shoe and booties materials (e.g. faux leather uppers, stitched soles etc...). There is not much you need to do with the shoes and booties. Simply put the products in a washing net in the washing machine at 30° at the lowest speed, non-intensive cycle with a mild detergent and sit back comfortably on the sofa. Afterwards, you can enjoy a complete drying and airing to give the shoe a deep clean. Please avoid direct exposure to sunlight or other heat sources during drying. Hopfrög kids Shoes are washible in the washing machine. You can find more information on our Click Here for Hopfrögs Blog Hopfrög for (Recycled Woo Wooly and Smart Walker Cool Boots are not suitable for machine washing. You can access the care instructions of our Recycled Woo Wooly model from the link.)

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